- What are preserved flowers?
Preserved flowers are made using a special processing technique that preserves the natural flower’s shape and color while preventing it from withering and fading. Our preserved flowers can be enjoyed for years without maintenance. - How do I select and purchase products?
You can browse the product categories displayed on our website (such as single preserved roses, mini keychains, photo frames, etc.), select the product you like, and click “Add to Cart.” Once you’ve made your selection, please proceed to the checkout process to pay for your order. - Can I customize my preserved flower product?
On our website, you can choose from a variety of colors and designs to suit your needs. Please check the specific product page for customization options. If you require a special order, please contact our customer service. - What payment methods do you accept?
We support a variety of secure payment methods, including credit cards, debit cards, PayPal, and other major payment platforms. You can select the most convenient payment method during checkout. - How is order shipping handled?
Once your order is confirmed and payment is received, we will process and ship your order within typical business days. Shipping times vary depending on your location and shipping method. You will receive an email with tracking information after your order is shipped. - Can I cancel my order?
You can cancel your order within 24 hours of order confirmation. If you need to cancel, please contact our Customer Service team immediately. If your order has already been shipped, you cannot cancel it. - Can I return my product?
Our return policy allows you to return your product within 30 days of receipt. Returns must be in the original packaging and unused condition. For detailed return procedures, please refer to the Return Policy section of our website. - How much does shipping cost?
Shipping costs vary depending on your location and order total. You will see the shipping cost confirmed before checkout. - What guarantees do you offer?
We offer a 100% satisfaction guarantee on the quality of our products. If you have any questions or are dissatisfied with your product after receiving it, please contact us immediately and we will do our best to resolve your issue.