Thank you for choosing EverBloomForever LLC! We are committed to providing you with high-quality preserved flower products. If you are not satisfied with your purchase, please carefully read the following Refund and Return Policy to understand our procedures and conditions.

1. Return Policy
   We want you to be satisfied with your purchase. If you wish to return an item, please ensure that the following conditions are met:
   Return Period: Submit a return request within 30 days of purchase.
   Product Condition: All returned items must be unopened, unused, and in their original packaging. We cannot accept returns of used or damaged items.
   Customization: Personalized or custom products (such as preserved flower gift boxes made to your specifications) are not returnable unless there is a quality issue.
2. Refund Process
   If your return request is approved, we will process your refund according to the following process:
   Please contact our Customer Service team via email with a return request at deisygomezmendoza@everbloomforever.com and provide your order number and reason for return.
   We will provide you with a return address and instructions. Please return the product along with its original packaging and all accessories, ensuring the package is secure.
   Once we receive your return and confirm the product is in good condition, we will process a refund to your original payment method within 5-7 business days.
3. Shipping Costs
   The shipping costs for the original order are non-refundable.
   You are responsible for any shipping costs incurred during the return process, unless the product is defective or does not match your order.
4. Exchanges
   To request an exchange, please contact our customer service department with a detailed description of the product you wish to exchange. You will first need to return the original product according to the return process, and we will process the new product after confirming receipt.
5. Quality Issues
   If the product you received is defective or damaged, please contact us within 48 hours of receipt and provide photos. We will arrange a replacement or refund.

Thank you for your understanding and support, and we look forward to providing you with better service!